Monthly Archives: August 2010

A Great Idea for Non-profits (and a Warning)

Charlie Hoehn’s site is full of great observations/tips/tactics.  Recently, he offered up one of the best ideas for non-profits that I’ve seen in a long, long time: What if non-profits like DonorsChoose made personalized videos for each major donor?  Suddenly, the results … Continue reading

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T-Minus Forty Minutes

This is what a friend of mine does when he’s in the market for a car: He goes to a dealership, finds a salesman, and says he wants to buy a car.  “But I’ve got to pick up my kids … Continue reading

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When People Don’t Want Advice (But Ask For It Anyway)

A person tells you their dilemma, and then they ask, “What should I do?” After giving it some thought, you tell them what they should do.  And they say, “But I don’t want to do that!” Which isn’t what they … Continue reading

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Hey, Remember Facebook?

When Hollywood wants to make fun of the 1970s, they’ll inevitably have a character appear in bell-bottoms. When it comes to the 80s, a giant cell phone usually does the trick. Twenty years from now, when Hollywood wants us to … Continue reading

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The Right Price

Whenever I’m making a purchase, I remind myself of something a seasoned negotiator once told me.  “Paying retail,” he said, “is for chumps.”  It’s a good mantra when you’re reaching for your wallet.

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When You Assume…

I was talking with someone who has worked in the restaurant business for well over a decade, and he said that the moment you assume a customer is going to tip poorly, it becomes true. Even if you think you’re giving them great service, … Continue reading

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Why?

I used to participate with a great organization that provides free assistance to people facing difficult situations.  Extensive strategy sessions were routine. Often, my fellow participants would say to the supervisors, “Here’s the situation.  What should we do?” Every time, … Continue reading

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